Welcome to the Agent97 knowledge base. This wiki is the single source of truth for all documentation related to the Agent97 Call Center Platform.
| Section | Audience | Description |
|---|---|---|
| Executive | CEO, President, Board | Strategy, KPIs, business impact, roadmap |
| Technical Leadership | CTO, VP Engineering | Architecture, system design, integrations, security |
| Engineering | Developers, DevOps | API docs, code patterns, setup guides, runbooks |
| Operations | Lead Gen, Supply Chain, Call Center | How-to guides, workflows, SOPs |
| Onboarding | New hires (all roles) | Getting started guides per role |
Agent97 is the UNCS call center platform, powered by live CRM data and AI-assisted customer intelligence via UNCS.ai.