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Operations
How-to guides, workflows, and SOPs for the operations team.
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Subsections
Call Center Guide
— How to use Agent97
Customer Lookup
— Searching and viewing customer records
Call Logging
— Logging calls, dispositions, follow-ups
Queue Management
— Understanding and working the call queue
Lead Generation
— Lead gen workflows and best practices
Supply Chain
— Supply chain coordinator procedures
AI Search Guide
— Using the
UNCS.ai
search feature
Escalation Procedures
— When and how to escalate